Shipping policy

SHIPPING

Within Australia 

Shipping within Australia and NZ will be via the freight partner that offers the most efficient and reliable service at an affordable rate for the customer. Only one shipping address is permitted per order covered by the shipping rate - no split orders. Free shipping is NOT available to NZ - sorry.

If you require further insurance please contact us for a quote. If insurance is not requested, your parcel is not covered for loss, damage, theft or any other misadventure.

Most of our freight partners have continued since the Pandemic to apply authority for the courier to leave your delivery at your premises without a signature. Australia Post no longer leave cards advising customers that an attempt was made to deliver their parcel. Aus Post will use the information we provide in the shipping information which will usually be your mobile number. More information can be found on their website.

Additionally, due to the increase in online shopping, social distancing practices and other pressures on freight companies, freight may be delayed.  These things are beyond our control. If you are not at the premises, they may leave it in a place they deem safe. If this is unacceptable to the customer they should nominate an address at which someone will be in attendance or a business address, post office box, parcel locker or parcel collection address.

Proceeding with your order agreement will be indicated by the tick box of acceptance of this term and condition. Customers must pursue any lost or delayed parcels with the courier mentioned in the confirmation email. These conditions are beyond our control and we accept no responsibility for the parcel once it has left our premises. Please be aware of this before purchasing.

International

We currently ship to New Zealand. Free shipping does NOT apply.

For enquiries from other countries please contact us and we can provide a quote 

Purchase & Shipping Terms last updated 3 September 2019.