We are still here for you and shipping daily.

It's business as usual whilst Australia Post is still servicing small businesses. We have adopted all Covid19 best practice and personal distancing.

customers in WA & NT please email for a quote of freight charges


Frequently Asked Questions

How much is delivery?

There is one flat rate of $10 which is a real bargain given how big our country is!

I don't live in Australia, can I still purchase your products?

We are really sorry that we are unable to offer our products to overseas buyers but we are working very hard to be able to at least get across the Ditch to our friends in New Zealand, so watch this space.

Do you accept returns?

In certain circumstances we do please refer to our returns page https://www.upontherooftop.com.au/pages/returns

How do I make changes to an order I've already placed?

Please send us an email info@upontherooftop.com.au and we will see what we can do for you.

When do you process orders?

Kindly refer to our Shipping Information

Waterpot information:

Do I plant inside the Waterpot Olla?

No. The OLLA is buried neck deep and filled with water. Plant OUTSIDE and AROUND the pot.

How deep do I bury my Waterpot Olla?

Bury the OLLA with enough of the neck exposed so that soil and mulch do not wash into the pot. 


What plants can I use with the Waterpot Olla?

You can use the Waterpot Olla with any plant: vegetables and flowers, of course, but also trees and shrubs. Putting an Waterpot Olla by a new tree or shrub will help get the plant through that ifrst year. If you feel the root system is well developed after one year, dig the Waterpot Olla up and use it somewhere else. Your local nursery would know more about normal tree and shrub root growth. Keep in mind that woody roots from trees and shrubs are very strong and over 2 or more years could wrap around the eventually crack it. Wisely use the Waterpot Olla to get these plants established, however long that takes, and then move the Waterpot Olla to use on another plant.

Will my Waterpot Olla freeze? 

Maybe: If you live in a climate that has hard freezes for more than a week, you should lift the olla out of the soil in the winter and store it in a dry place. If you live where snow and dusting mean the same, or where frost frolics with ice crystals, but that’s it, then the Waterpot Olla may be one in the ground year around. No matter what you choose to do, make sure the Waterpot Olla is dry in the winter. We advise you err on the side of caution.

Do I need to water my new plants/seeds?

Yes, when seeds or young plants are put into the ground, they will need topical water until the roots are established enough to draw from the Waterpot Olla. After that, the Waterpot Olla will do all the work.

How long will my Waterpot Olla last?

Your Waterpot Olla will last for years, with a little TLC. If leaves or light things fall into the olla, all the olla with water and as the item floats up, swish it out. If you and a lot of dirt has accidentally gotten in the Waterpot Olla (it happens), dig the Waterpot Olla up, tilt in on its side and spray the inside with your hose until the dirt washes out. You can clean your Waterpot Olla with a 1:1 mixture of vinegar and water if your water is full of minerals. Pour one gallon of water AND one gallon of vinegar in your Waterpot Olla and let it sit for a few hours. Use a scrub brush for removing debris on the outside. First, remove the Waterpot Olla from the ground if using a vinegar cleaning.


Have you considered the impact of your packaging on the planet?

We sure have! The composition, recycle-ability and/or biodegradability of our packaging  is discussed with our suppliers before we sign the deal.

Our corn starch packing peanuts and post satchels are home compostable in your compost or worm bins under the Australian Standard AS5810/ABAP 20001. Recycled shredded paper, cardboard filling and cartons are FSC (Forest Stewardship Council) certified. We are currently testing water =activated paper tape to seal our cartons.

Our bespoke tissue paper is printed with soy ink and is acid free and we are a member of the Eco Packaging Alliance and entitled to display the stamp that certifies our tissue packaging as environmentally friendly.

Please consider how you dispose of the packaging - worms will love eating it, your compost bin will enjoy the cardboard and paper carbon. It all goes back into the soil and growing great food and plants!