Grow like a pro with our Grow kits!

Afterpay, flat rate & free shipping over $150 available


Up On the Rootop's Frequently Asked Questions


General Questions re Shipping& Fulfillment

Q: How much is delivery?

There is one flat rate of $12 . Orders of $150 or more receive free shipping.

Q: I don't live in Australia, can I still purchase your products?

We are really sorry, we only ship to Australia and New Zealand. 

Q: Do you accept returns?

In certain circumstances we do please refer to our Returns Policy

Q: How do I make changes to an order I've already placed?

Please send us an email and this may be possible if your order has not proceeded to fulfillment.

Q: When do you process orders?

Kindly refer to our Shipping Information

 Q: How long will my order take to arrive?

During these challenging times normal shipping times may be affected when there are COVID-19 related lockdowns or extreme weather events. We fulfill orders as quickly as posisble and usually within 3 business days. We can't accept responsibility for delays after the parcel leaves our warehouse. The confirmation email we send you allows you to track the progress of your parcel throught the frieght partner systems.

On Waterpot Ollas 

Q: Do I plant inside the Waterpot Olla?

No. The Waterpot Olla is buried neck deep and filled with water. Plant OUTSIDE and AROUND the pot.

Q: How  do I bury my Waterpot Olla?

Bury the Waterpot with enough of the neck exposed so that soil and mulch do not wash into the pot. Ollas should be buried about 60cm apart.
Dig a hole that is about twice the size of the olla itself. Ollas should be completely buried below the surface except for the opening at the top and
about one inch of the neck. Ollas should never be less than half full, or water will not seep out into the soil. Water will spread away from the olla for about as far as the largest radius of the olla. For example, if the olla’s maximum diameter is 20cm, moisture will reach soil for 10cm away from the olla in every direction. When planting seeds, plant them within the reach of the water and surface water the seeds until the seedlings are established.

 Q: What plants can I use with the Waterpot Olla?

You can use the Waterpot Olla with any plant: vegetables and flowers, of course, but also trees and shrubs. Putting an Waterpot Olla by a new tree or shrub will help get the plant through that first year. If you feel the root system is well developed after one year, dig the Waterpot Olla up and use it somewhere else. Your local nursery would know more about normal tree and shrub root growth. Keep in mind that woody roots from trees and shrubs are very strong and over 2 or more years could wrap around the eventually crack it. Wisely use the Waterpot Olla to get these plants established, however long that takes, and then move the Waterpot Olla to use on another plant.

Q: Will my Waterpot Olla freeze? 

It can happen! If you live in a climate that has hard freezes for more than a week, you should lift the olla out of the soil in the winter and store it in a dry place. If you live where snow and dusting mean the same, or where frost frolics with ice crystals, but that’s it, then the Waterpot Olla may be one in the ground year around. No matter what you choose to do, make sure the Waterpot Olla is dry in the winter. We advise you err on the side of caution.

Q: Do I need to water my new plants/seeds?

Yes, when seeds or young plants are put into the ground, they will need topical water until the roots are established enough to draw from the Waterpot Olla. After that, the Waterpot Olla will do all the work.

Q: How long will my Waterpot Olla last?

Your Waterpot Olla will last for years, with a little TLC. If leaves or light things fall into the olla, all the olla with water and as the item floats up, swish it out. If you and a lot of dirt has accidentally gotten in the Waterpot Olla (it happens), dig the Waterpot Olla up, tilt in on its side and spray the inside with your hose until the dirt washes out. You can clean your Waterpot Olla with a 1:1 mixture of vinegar and water if your water is full of minerals. Pour one gallon of water AND one gallon of vinegar in your Waterpot Olla and let it sit for a few hours. Use a scrub brush for removing debris on the outside. First, remove the Waterpot Olla from the ground if using a vinegar cleaning.

Each Waterpot Olla comes with an instructions sheet Click HERE 


On Root Pouch Grow Bags

Q: Who is "Root Pouch" and where is the company located?   

For more information about the US based company

Q: Why has the kangaroo logo been adopted by the US company?

It's been a little over 10 years since the founding of the US-based company and over 1 million of these state-of the-art bags are shipped monthly across the globe to growing industries.
Often mistaken for an Australian company due to the kangaroo logo it came about when the four family member founders drew on this emblem to to represent the qualities of the fabric as providing a pouch-like environment that offers plants unsurpassed plant health, just as the kangaroo's pouch is known to protect and nourish its young as it grows!
Here at Up On The Rooftop we loved the bag so much and saw incredible growth and healthy plants that I decided to bring the product to Australia and have forged a great relationship with the global company. 

Q: Will the Root Pouch Bags change colour over time?

The fabric may develop a lovely patina over time, this is not the discolouring of the fabric itself but the result of of the soil, nutrients and fertilisers as well as, in some case, salt and chemicals in the water itself. This growth is normal for a breathable material. If left in a damp, shaded position mosses or lichen might develop. none of these colourings or growth affect the functioning or longevity of the bags and adds a natural organic patina to the surface. Our customers love the aged look as the bags blend well with the surrounding garden.

Q: How do I clean the surface of the bags?

Depending on your potting soil mix you might see a white coating that looks a little like mildew. This is most likely salt and minerals that built up over time from the nutrients and/or water being used in the Root Pouch grow bag and growths enjoying the nutrients and damp. Lichen or algae/moss can also grow on the outside of the fabric if conditions have been damp and if there is shade cast on the bag. You can lightly scrub the sides of the bag while they are being used with vinegar scrubbed on with a soft brush, if you want to clean up the look. Most of our customers love the aged patina that sits beautifully against other pots and greenery. The growths are nothing to be concerned about.

If your bags are being emptied after the growing season the bags can be placed in laundry bags and put into the washing machine on a cold cycle with laundry soap that does not contain fabric softener. Washing the bags in this manner will over time make the fabric feel less ridged. 

Q: Will the Root Pouch bags drain water?

The grow bags are made of fabric and by virtue of this are porous. This is one of the many wonderful benefits of the Root Pouch grow bags - they provide excellent drainage which is very important to root health. As such, if the surface on which the bags will be placed needs protection from staining, exactly as you would a hard container with drainage holes, you may consider placing a planter tray under the bag, however, as with a container with drain hole, please ensure that the bag is not sitting in a constant pool of water as this will prevent the effective draining of the soil.

Q: Can Root Pouch grow bags be used in hydroponic situations?

Yes most definitely. A game-changer in the hydroponic medicinals industry, the bags are durable and offer the same level of root health  under hydroponic conditions.

What makes Root Pouch different from the rest BLOG

Q: This is super interesting! Where can I get more information?

Please refer to the Root website FAQs for more answers to often asked questions CLICK HERE

What are Root Pouch Boxer Pots made of?
Are Root Pouches Degradable?
Root Pouch creates dense fibrous Roots, how does it compare to other pots?
Are Root Pouch fabrics safe?
What are Root Pouches made from?
Why Root Pouch vs other Fabric containers?
Why use fabric pots?
What type of stitching is used for the Root Pouch containers?
Are Root Pouch containers UV Resistant?
Are Root Pouch fabrics BPA free?
Can I wash my Root Pouch?
Do the elements, snow and ice, affect the fabric & cause it to break down?
Do planted Root Pouches need to be treated differently over winter?


Each new order of Root Pouch grow bags includes an information  sheet.


On Our Packaging 

Have you considered the impact of your packaging on the planet?

We sure have! The composition, recycle-ability and/or biodegradability of our packaging  is discussed with our suppliers before we sign the deal.

Our corn starch packing peanuts and post satchels are home compostable in your compost or worm bins under the Australian Standard AS5810/ABAP 20001. Recycled shredded paper, cardboard filling and cartons are FSC (Forest Stewardship Council) certified. We are currently testing water =activated paper tape to seal our cartons.

Our bespoke tissue paper is printed with soy ink and is acid free and we are a member of the Eco Packaging Alliance and entitled to display the stamp that certifies our tissue packaging as environmentally friendly.

Please consider how you dispose of the packaging - worms will love eating it, your compost bin will enjoy the cardboard and paper carbon. It all goes back into the soil and growing great food and plants!