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Purchases and Shipping Policy

PURCHASE & SHIPPING TERMS

Thank you for shopping with Up on the Rooftop. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Up on the Rooftop website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Wendy Siu-Chew Lee trading as Up on the Rooftop (A.B.N.52 631 086 001) (we, us, our, or Up on the Rooftop) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Up on the Rooftop is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and for Australian orders include GST .

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.

PAYMENT

Up on the Rooftop accepts payment via PayPal and Afterpay and credit cards.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Up on the Rooftop does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

 

SECURITY

 

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

 

PROCESSING OF ORDERS

Orders made via our Website will typically be processed within three (3) business days of your order being made and payment being received from us in cleared funds. During pandemic times and extreme weather events or unforseen circumstances, this time may increase.

SHIPPING

 

Within Australia 

Shipping within Australia and NZ will be via the freight partner that offers the most efficient and reliable service at an affordable rate for the customer. Only one shipping address is permitted per order  covered by the shipping rate - no split orders. Free shipping is NOT available to NZ - sorry.

The insurance cover for your order is that under the terms for the particular courier selected for you.  If you require further insurance please contact us for a quote.

Due fluctuating Covid outbreak conditions, our freight partners may apply authority for the courier to leave your delivery at your premises without a signature. Additionally, due to the increase in on-line shopping, social distancing practices and other pressures on freight companies, freight may  be delayed.  This is beyond our control. If you are not at the premises, they may leave it in a place they deem as safe. If this is unacceptable to the customer they should nominate an address at which someone will be in attendance or a business address, post office box, parcel locker or parcel collect address.

Proceeding with your order agreement will be indicated by tick box of   acceptance of this term and condition. Customers must pursue any lost or delayed parcels with the courier mentioned in the confirmation email. These conditions are beyond our control and we accept no responsibility for the parcel once it has left our premises. Please be aware of this. 

International

We currently ship to New Zealand. Free shipping does NOT apply.

DELIVERY TIMEFRAMES

We cannot guarantee delivery times. However, there may be times where shipping will take longer (for example, during peak times such as Christmas). Delivery of your order may also be delayed if you provide us with an incorrect delivery address. When you are provided with the tracking number you can check on the Carrier's website for lastest information regarding delays. We do not accept any responsibility for the parcel once it leaves our warehouse.

DELAYS, LOST ITEMS, DAMAGE

All enquiries must be made with the freight partner as indicated by the tracking number supplied. We are not responsible for any delays, lost or damage once your order leaves the warehouse. We are not  liable for any lost, damaged or delayed items. If you require full insurance for your item please email info@upontherooftop.com.au.

CANCELLATION OF ORDERS

Up on the Rooftop may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur. We reserve the right to cancel an order if it is flagged as possible fraud.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Up on the Rooftop.

ITEMS MISSING FROM AN ORDER

Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Up on the Rooftop will not be held responsible for lost or damaged items.

REFUNDS AND RETURNS

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

INCORRECT ADDRESSES/COURIER NOT ABLE TO DELIVER/ATTEMPTED DELIVERIES

Failure to provide a correct address, address at which a Courier is able to deliver, failure to be at the premises if signature is required for which a re-charge, penalty fee or additional freight costs are incurred will be the responsibility of the Purchaser. Additional freight charges will be borne by the Purchaser. A Returned to Sender/Handling/return to stock fee (in the case of a refund) will be charged per parcel.

CONSENT

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Up on the Rooftop business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

GOVERNING LAW

The laws of New South Wales govern these Purchase & Shipping Terms.

ENQUIRIES

Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 5 May 2021